These Terms and Conditions will be part of the contract between the customer and Vanilla Moon.
1. Contract of Sale
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a product from Vanilla Moon, we will send you an e-mail confirming receipt of your order, with the details of your order.
The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for.
The ownership remains with Vanilla Moon until the complete payment of the order has been made.
2. Prices, Availability & Promotions
All prices are given in Pound Sterling (£), and are inclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout. Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.
All displayed products are subject to availability - we do display real time stock information on our website; however we also take orders offline and so we cannot always guarantee availability of items particularly when stock is low. You may still order out of stock products if we have more on order. You can only use one promotion code per order. Note that some codes may only be valid for certain items and most codes will have an expiry date. In situations where a free gift or bundle are applicable, we are only able to fulfill while stocks last. Please note the terms and conditions of each promotion may vary, so make sure you check when you receive any codes. From time to time, we may give you a promotion that you can use to reduce the price of specified products or to redeem a free gift. Remember, it’s up to you to enter the code at checkout. If you receive a unique promotion code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it. If we think there is or has been a misuse of a promo code in any way, we will cancel your promotion code and/or suspend or even close your account.
3. Delivery Charges
Orders will be subject to usual VAT charges (for customers within the UK and those within the EU who are not VAT registered).
Delivery Costs can be seen on our orders page.
4. Payment Terms
Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.
All Payments will be made through the PayPal Gateway.
All returns must be received within 28 days for a refund or exchange. Goods may be returned by post or instore together with a returns slip or valid receipt.
6. Display on the Website
We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.
All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.
We obtain information about you when you use our website; for example, when you contact us about products or services or make a purchase. When you register with us or place an order for our products we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary. The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website. We will never sell your information to third parties. Nor will we ever share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so. You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email us at firstname.lastname@example.org
We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.